The investments you make in service delivery innovation should be informed by what clients want and expect from their law firms. Identifying the right initiatives to tackle should start with gathering client feedback and insights. We help you have new kinds of conversations with clients to draw out some of the greatest business and legal challenges they face, understand their operational challenges and priorities, and develop a better understanding of the context within which they work. This is not your typical client feedback program – the goal is to develop a comprehensive understanding of your clients’ needs to inform your strategic direction and investments, not just a look-back at how your firm performed on a set of discrete legal projects.