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| Educate | Source | Execute |
|---|---|---|
| We educate lawyers on the tools and techniques available in today’s market that can help them practice more efficiently, improve service delivery, and ultimately provide more value to clients. We also provide context for why it’s important, in today’s competitive legal market, to differentiate through service delivery innovation, offer advice informed by data, and design systems to handle legal work more efficiently. | The investments you make in service delivery innovation should be informed by what clients want and expect from their law firms. Identifying the right initiatives to tackle should start with gathering client feedback and insights. We help you have new kinds of conversations with clients to draw out some of the greatest business and legal challenges they face, understand their operational challenges and priorities, and develop a better understanding of the context within which they work. This is not your typical client feedback program – the goal is to develop a comprehensive understanding of your clients’ needs to inform your strategic direction and investments, not just a look-back at how your firm performed on a set of discrete legal projects. | We don’t just help you source the most strategic opportunities, we help you execute on them. Do you lack the team to get those projects done? Or does your existing team lack the bandwidth – or the skills – to do the job? We serve as a flex-up team for those initiatives that you wouldn’t otherwise get to. We can work with your lawyers on gathering client insights, your IT staff to develop a solution, your HR department to recruit contract help, the Marketing department to tell the story, and BD to scale and sell the solution. |
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